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Release Notes – CrescentLink Web Experience 12.1.0 – Released September 22. 2026

CrescentLink Web Experience

The CrescentLink Web Experience brings the most important capabilities of CrescentLink on ArcGIS® Pro to the web browser. Developed as a custom widget for Esri’s ArcGIS® Experience Builder in ArcGIS® Enterprise, the CrescentLink Web Experience provides the following capabilities:

  • Tracing fiber, copper and coaxial networks
  • Distance tracing for troubleshooting network outages
  • Search tools for locating splice points and customers
  • Splice diagram and table reports
  • Cable summary and trace reports
  • Filtering by equipment name, circuit light status
  • Pan and zoom to features and trace results

Overview

CrescentLink Web Experience version 12.1.0 brings compatibility with ArcGIS® Enterprise 12.1. Please read the details carefully and understand the changes before applying this update. If you have additional concerns, please contact your account manager for more details.

What’s New

  • Compatibility with ArcGIS® Enterprise 12.1
  • Latest improvements in tracing performance
  • SOE version details are now on the about page of the widget

Bug Fixes

  • Removed System.Drawing.Printing dependencies from Tabular Diagram PDF which would trigger an error if the Print Spooler service was not started with a default printer set on the ArcGIS® Server hosting the SOE.
  • Updated the deprecated Project methods causing an Unsupported Projection error on newer projections.
  • Fixed an issue with Distance Trace preventing a loop-back from the originating splice point.
  • Fixed an issue with Distance Trace where the wrong distance was found due to incorrectly snapped splice points.
  • Fixed a Null Reference Exception thrown when tracing microwave cables.

ArcGIS® Enterprise 12.1 Requirements

  • ArcGIS® Server (with .NET support option for SOEs)
    • 12.1 Requires Microsoft Windows Desktop .NET Runtime – 10.x
  • CrescentLink v1 Server Object Extension (SOE)
    • NOT supported on Linux operating systems.
  • Map services must contain at least the sdm_cable and sdm_splicepoint layers
  • The following fields must be included in the pop-up configuration of these layers
    • The sdm_cable layer must have GlobalID, Subtype, cableSize
    • The sdm_splicepoint must have GlobalID, Subtype, stationId
  • Must be on the same network as the data store used by the map service
  • Not supported on ArcGIS® Online (AGOL)

Need Assistance with a Deployment?

If you have any questions or need assistance setting up or updating the CrescentLink Web Experience, please Contact Us and one of our experts will work with you.

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