Fiber Management for Customer Service Teams

CrescentLink’s easy-to-use digital platform integrates your customer data with GIS and ISP network data all in one place. Having accurate information quickly and easily can empower your team to make better decisions while keeping customer satisfaction levels high.

Fiber Mapping Solutions That Help Improve Your Customer Experience Ranking

Share Your Network Data With Your Customer Service Representatives.

Easy to use tools allow CSRs to have full knowledge of the network.

Keep your customers better informed of planned and unexpected network outages and repairs.

Determine servicability for customers in a matter of seconds; not hours or days.

Reduce Time Spent Managing Customer Inquiries and Issues

An up-to-date and accurate digital twin allows you to make decisions faster and with better information.

Integrating customer data with geographical network data in an easy-to-use platform empowers your team to make ideal decisions for your customers.

Be proactive in customer communications during network outages.

Do you wish you had better reporting tools?

GIS data enhanced with network and customer information, allow for concise reporting on critical information.

Quickly gather customer data during outages and repairs.

Have access to customer premise equipment, contracts, and service records at your fingertips.

What Our Customers Are Saying

"The team at GEOGRAPH offers excellent customer service! As a new user of CrescentLink software, I contacted them several times for support. I found the team to be informative, positive, and generous with their time. They always offered me the opportunity to schedule a Zoom meeting to walk me through any steps that were required to resolve issues. I would recommend GEOGRAPH and CrescentLink to anyone who works in Utility Mapping."

"Before using CrescentLink, it would take over twice as long to create routes and trace fiber connections to find hit locations. Our maps were without scale, proposed routes lacked detail, and Electronic Central Offices (ECOs) were created outside of the program at 10x slower speed. Now, I can’t imagine life without CrescentLink. The ability to create ECOs for splicing through is a must – and the support I get from GEOGRAPH is second to none."

"As a network analyst at Okanogan PUD, I’m responsible for creating the methods of procedure (MOP) that guide our technicians in completing fiber builds. In the year and a half we’ve been using CrescentLink by GEOGRAPH, it’s been intuitive, easy to use, has improved our record-keeping, and has sped up the time it takes to create MOPs to push fiber further out. Without CrescentLink, it would be so much more difficult to do new builds and over-builds."

"We wanted a platform built with a fiber optic plant mindset to take projects from planning and staking to management and record keeping. With CrescentLink, we can easily access our splicing records and available options for our SCADA network. I couldn’t be happier with the support we’ve received from GEOGRAPH. CrescentLink helps us provide our members with a cost-efficient, reliable, high-quality fiber optic network."

"As a GIS Analyst, I help our communications team document and display assets in the field. CrescentLink has been so helpful in this process because it lets us spatially show where fiber is running, where splice points are located, and the availability in each cable. I’ve been using CrescentLink for around 3 years and have found this tool to be a great asset. GEOGRAPH is always quick to respond and help us understand everything CrescentLink can do to help us in our process."

"Our GIS team was tasked with documenting all our fiber cables in GIS and we drew in over 140 miles of cable using CrescentLink software. The GEOGRAPH team including DJ Henrique, Brett Giblin, and Grey Pittman went out of their way to answer any and all questions. They also helped me install our enterprise geodatabase in record time! I can sum up this experience in one word: success. That success came from the combined effort of a wonderful relationship with GEOGRAPH, Futura Systems, and our GIS team here at HMP&L"

Flexibility

Model your network to the max. Create a true digital map of your service area using our list of ISP devices, your footage details, and more. Once your map is created, it’s ready to go and easy to update. You will know where everything is, all the time.

Onboarding

Our onboarding includes a variety of training options to ensure everyone on your team has the knowledge they need to deliver better performance. Keep your team happy and improve your network operational efficiency.

Experience

Enjoy peace of mind with the knowledge that we have over 100 years of combined GIS and telecom experience. Our team understands how fiber, copper, and HFC networks operate and we have successfully helped over 160 organizations.

Support

You won’t be left on your own. Our sub-24-hour response time and our dedicated, local, in-house customer support team consistently earns 100% satisfaction ratings. We are here to help, every step of the way.