Enhance Your Customer Service With GEOGRAPH
Keep your customer service team up-to-date on network information with CrescentLink
Solutions That Help You Improve Customer Experiences
Are your CSRs kept in the dark about your network?
- Easy to use tools allow CSRs to have full knowledge of the network.
- Better inform your customers of network outages and repairs.
- Determine servicability for customers in a matter of seconds; not hours or days.
Does it take your organization too long to fix customer issues?
- Having an up-to-date and accurate digital twin allows decisions to be made faster and with better information.
- Integrating customer data with geographical network data in an easy-to-use platform gives power to your CSRs to make ideal decisions for your customers.
- Be proactive in customer communications during network outages.
Do you wish you had better reporting tools?
- GIS data enhanced with Network and Customer information, allow for consice reporting on critical information.
- Quickly gather customer data during outages and repairs.
- Have access to customer premise equipment, contracts,and service records at your fingertips.
CrescentLink by GEOGRAPH is built on the Esri® ArcGIS® system. It was designed to help you identify opportunities, seek out problems, and devise solutions by creating a big-picture view of fiber, copper, and coax networks. GEOGRAPH is proud to be an Esri® Gold Partner.
What Makes Us Different
Manage and model every aspect of your fiber map, gain visibility into what’s happening in the field, and easily update your map.
Our onboarding includes training to ensure everyone on your team has the knowledge they need to improve your network and deliver better service to your customers.
Enjoy peace of mind with the knowledge that we have over 75 years of GIS and telecom experience so we understand how networks like yours operate.
You won’t be left on your own – our sub-24-hour response time and our dedicated, in-house, support team consistently earns a 100% customer satisfaction rating.