Kitsap Public Utility District (KPUD) in Washington State isn’t waiting around for outdated processes to catch up. By implementing CrescentLink by GEOGRAPH, a modern geographic information system (GIS), KPUD has cut down on inefficiencies and uncovered real savings in both time and cost. The shift away from legacy systems isn’t just a tech upgrade, it’s a strategic move that’s reshaping how the utility operates, proving that better tools lead to better outcomes.

Inefficiencies and Communication Gaps

Like many public utilities, KPUD was grappling with the limitations of manual asset tracking. Managing a sprawling network with spreadsheets and paper records wasn’t just slow, it opened the door to costly errors and duplicated effort. Without a centralized system, teams operated in silos, making it tough to share information or coordinate effectively. The result? Delays, miscommunication, and wasted resources. It became clear that the old way of working wasn’t sustainable, and KPUD set out to find a smarter, more scalable solution.

Implementing CrescentLink

To solve these challenges, KPUD adopted CrescentLink by GEOGRAPH, a GIS built not just for mapping, but for making smarter decisions. With a single, centralized platform, KPUD can now see all of its physical assets in context, alongside the data that matters. Instead of juggling disconnected systems, teams can analyze trends, spot issues faster, and make informed calls based on real-time insights. CrescentLink has cut down the time it takes to identify a line break in the field for an endpoint customer by roughly 10 hours of work. By integrating data and streamlining workflows, It is helping KPUD work smarter, faster, and more effectively across the board.

The Impact of CrescentLink:

Time and Cost Savings

Partnering with GEOGRAPH has delivered measurable time and cost savings for KPUD. By streamlining data collection and automating routine processes, the platform has drastically reduced manual workload. That efficiency translates into real dollars saved, freeing up staff and budget to focus on higher-impact work that benefits the entire community.

Smarter, Faster Decisions

With reliable, up-to-date data at their fingertips, KPUD’s teams are making faster, more informed decisions. CrescentLink’s powerful analytics help surface trends and insights that guide everything from asset planning to field response strategies. The results are better resource allocation, fewer delays, and more proactive management.

Stronger Communication

Before partnering with GEOGRAPH, siloed information made cross-department coordination a challenge. Now, everyone is working from the same live data in CrescentLink, improving visibility and eliminating miscommunication. Whether it’s engineering, operations, or field crews, teams are aligned, informed, and moving in the same direction.

Increased Accuracy

By automating data collection and management, CrescentLink has increased the accuracy of KPUD’s data. This has reduced the risk of errors and improved the quality of the district’s services. Accurate data is crucial in public utility management, as it directly impacts the quality of services provided to customers.

By automating key workflows, KPUD has significantly improved data accuracy, reducing costly errors and rework. Clean, consistent data doesn’t just help internally; it enhances service delivery and builds trust with customers. When the information is right, the work gets done right the first time.

By automating key workflows, KPUD has significantly improved data accuracy and reduced costly errors. Clean, consistent data doesn’t just help internally; it enhances service delivery and builds trust with customers. In fact, KPUD has saved up to $10,000 on troubleshooting and repair costs for each commercial customer affected by a fiber break. When the information is right, the work gets done right the first time and the savings are substantial.

Transforming Public Utility Management

GEOGRAPH has reshaped how KPUD manages its utility network, driving real gains in efficiency, collaboration, and service quality. With better data and streamlined workflows, the district is saving time, cutting costs, and making smarter decisions across the board.

KPUD’s experience shows what’s possible when public utilities embrace modern GIS solutions. As the demands on infrastructure continue to grow, tools like CrescentLink are becoming essential, not just for keeping up, but for staying ahead.