JOIN OUR TEAM

About the job

Our Professional Services team is seeking a GIS Technician. They are often responsible for migrating data from a customer’s existing source into our data model and the GIS technician is responsible for all aspects of managing, editing, converting, creating, documenting, and supporting GIS datasets. The position reports to DJ Henrique, Director of Professional Services and Co-Founder.

The essential functions include, but are not limited to the following:

• Creates, edits, integrates, verifies, and manages geospatial data using GIS, CAD, and other software.
• Performs data migrations from various external formats into ArcGIS® geodatabases.
• Assists in database design, advanced GIS analysis, and modeling.
• Advises clients on best practices for data management including workflows, tools, governance models, and integration patterns.
• Resolves customer support requests via phone, web conference, and/or Zendesk support portal.
• Assists with the maintenance of software documentation and procedures.
• Assists and supports Project Managers in meeting deliverable requirements and deadlines.
• Supports Project Managers with planning and estimation of projects based on past project retrospectives.
• Communicates task status, needs, and issues to team members and managers.
• Demonstrates continuous effort to learn telecom infrastructure and the specifics of Geograph software products, improve operations, streamline work processes, organize, adjust to changing priorities, and work cooperatively in a team environment.
• Perform other duties, as assigned.

Minimum Qualifications (Education, Experience, Skills, and Abilities):

• Associate’s Degree in Related Field.
• Must have good time management skills and the ability to work under minimal supervision.
• Must have excellent written and verbal communication skills.

Additional Qualifications Preferred, but not required:

• Bachelor’s degree in GIS, Geography, Computer Science, Engineering, or a related field.
• Proficiency in managing spatial data in regard to projections and coordinate systems
• Proficiency in the use of at least one of the following Esri® GIS software packages: ArcGIS® Desktop 10.x, ArcGIS® Pro, ArcGIS® Server 10.x
• Experience creating, managing, and modifying local and enterprise geodatabases, including:
• Standalone Tables, Feature, Relationship, Annotation and Dimension classes, Domains and Subtypes, and Geodatabase Versioning in multi-user environments
• Experience using CrescentLink® software
• Knowledge of the Telecommunications industry, specifically in network design and/or operation
• Experience creating, managing, and modifying local and enterprise geodatabases, including:
• Geometric Networks and Geodatabase Replication
• Experience working with Microsoft SQL Server databases
• Experience with scripting and automation tools like ArcGIS® Model Builder, Python and ArcPy
• Experience using ArcGIS® Server, ArcGIS® Portal, ArcGIS® Online, ArcGIS® mobile apps

Physical Demands and Work Environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

POSITION SUMMARY

The GIS Analyst is responsible for all aspects of managing, editing, converting, creating, documenting, training, and supporting GIS datasets, systems, and applications.

ESSENTIAL DUTIES AND RESPONSBILITIES

The essential functions include, but are not limited to the following:

1. Creating, editing, integrating, verifying, and managing geospatial data using GIS software.
2. Performing data migrations from various external formats into Esri® ArcGIS® geodatabases.
3. Assisting in database design, advanced GIS analysis, and modeling.
4. Advising clients on best practices for data management including workflows, tools, governance modeling, and integration patterns.
5. Resolving customer support requests via phone, online conferencing, and/or via Zendesk support portal.
6. Assisting with the maintenance of software documentation and procedures.
7. Assisting and supporting project managers in meeting deliverable requirements and deadlines.
8. Supporting project managers with planning and estimation of projects based on past project retrospectives.
9. Communicating task status, needs, and concerns to team members and managers.
10. Demonstrating continuous effort to improve operations, streamline work processes, organize work flow, adjust to changing priorities, and to work cooperatively in a team environment.
11. Performing other duties as assigned.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in GIS, Geography, Computer Science, Engineering or related field.
2. Two or more years of professional experience with GIS systems.
3. Proficiency with managing spatial data in regards to projections and coordinate systems.
4. Proficiency in the use of at least one of the following Esri® GIS software platforms: ArcGIS®, Desktop 10.x, ArcGIS® Pro Server 10.x.
5. Experience creating, managing, and modifying local and enterprise geodatabases, including: standalone tables, feature, relationship, annotation and dimension classes, domains and subtypes, and geodatabase versioning in multi-user environments.
6. Good time management skills and the ability to work under minimal supervision.
7. Excellent written and verbal communication skills.

ADDITIONAL QUALIFICATIONS PREFERRED, BUT NOT REQUIRED

1. Experience using CrescentLink by GEOGRAPH software.
2. Knowledge of the telecommunications industry, specifically in network design and/or operation.
3. Experience creating, managing, and modifying local and geodatabases, including; geometric networks and geodatabase relocation.
4. Experience working with Microsoft SQL Server databases.
5. Experience with scripting and automation tools like Esri® ArcGIS® Model Builder, Python, and ArcPy.
6. Experience using Esri® ArcGIS® Server, ArcGIS® Portal, ArcGIS® Online and ArcGIS® mobile apps.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to us e hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally life and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

IMPORTANT NOTE
This position overview in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

This position is for Customer Experience (CX) Specialist, working as part of the Customer Experience team for a local software and technology company. This person will report directly to the Director of Customer Experience, and will also frequently collaborate with members of the Sales, Development, and Professional Services teams. The ideal candidate must demonstrate a strong appetite for learning, possess great people skills, be comfortable in critical thinking and problem-solving situations, be a good communicator and have a relationship-focused approach to managing our growing customer base. This person is responsible for the management of their customers, and will serve as their first line of communication with GEOGRAPH. This is a direct-hire, full-time, on-premises position and we are looking to hire immediately.

Essential duties and responsibilities include, but are not limited to:

• Direct management of the customer’s account, ensuring their success with all of the GEOGRAPH offerings.
• Provide professional after-sales support to enhance the customers’ experience and success.
• Remain in frequent contact with the clients in your care to understand, and better respond to their needs
• respond to complaints and resolve issues with the aims of customer satisfaction and preservation of the company’s reputation
• negotiate renewals and existing customer opportunities, and maintain records of sales and data
• Travel as needed to trade shows, and customer locations (estimated travel time less than 10%).
• Work with our Professional Services team to help drive the initial deployment of our software solution(s) and/or services
• Support the growth of our customer base by actively seeking out and managing customer referrals
• Proactively drive customer buy-in and retention.
• Perform quarterly business reviews with each customer to ensure customer buy-in, assess the fit of their software products and/or services, and to make sure you address any new or recurring issues
• Serve as a trusted resource and partner, helping to craft and propose new, or changing solutions, based on the customers’ needs.
• Coordinate with the customer and our Accounting department to complete annual billing for software subscriptions, and also intermittent billing for software and/or service additions or changes.
• Serve as the liaison between our customers and our Professional Services/Development teams, to help with the collection, documentation, and sharing of product enhancement ideas, technology requests, commonly experienced issues or problems, and other current events within the industries we serve.
• Collaborate with the customers to assist in all aspects of their software licensing and user management.

Minimum Qualifications (Knowledge, Skills & Abilities):

• Bachelor’s degree
• Demonstrated ability to build and maintain relationships with colleagues, partners, customers and potential customers
• Flexibility, creativity and ability to work in a multi-dimensional, dynamic work environment
• Demonstrated capacities to think “outside the box,” communicate, and motivate customers to adopt the company’s products, programs and new ideas.
• Working knowledge and proficiency in various technology mediums, including the Google Suite of products (Gmail, Google Calendar, Sheets, Docs, etc.) and basic computer hardware technology (desktop computer, iPad, etc.).
• Keen ability to accurately and completely document events, ideas, conversations, etc.
• Excellent oral/written communication skills, including well-developed presentation skills
• Willingness to travel for tradeshows, customer visits, and other events outside of the office (estimated travel time less than 10%).
• Willingness to cross-train in other aspects of the GEOGRAPH company, including customer training, software product support, new B2B sales, software product setup and deployment, and certain aspects within our professional services team.

Preferred Qualifications:

• Bachelor’s degree in Business or related field (i.e. Marketing, Communication, Public Relations, Computer Science, GIS, Sales Management)
• Familiarity with the ESRI ArcGIS Suite of products and solutions, and the Hubspot marketing and CRM platform preferred.
• Previous Account Management, Technical Support, Customer Training, Solutions Architecting, Consultative Sales, B2B Sales, Software Customer Service, Technical Sales (and/or related) experience.